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Alan Bates and JFSA won’t back down in fight with government and Post Office
16 Apr 2024Over the past 15 years, Computer Weekly has learnt that Alan Bates and the Justice for Subpostmasters Alliance don’t give up, and it would be crass to disregard their plans Read More
Softcat shares H1 progress
26 Mar 2024Channel player indicates the business emerged from a tough 2023 in decent shape, and ambition to grow market share remains paramount Read More
Subpostmasters stealing from branches ‘didn’t make sense,’ former judge tells inquiry
10 Apr 2024The former judge who chaired a scheme set up by the Post Office to settle claims against its Horizon system said he told bosses their prosecutions of subpostmasters "didn't make sense" Read More
Will AI replace customer service reps?
18 Apr 2024AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch. Read More
Is network automation adoption necessary?
17 Apr 2024Automation is not a one-size-fits-all strategy for every network problem. Enterprises must examine their network's needs to determine if automation is a worthwhile investment. Read More
Revealed: How Russia’s Sandworm ramped up attacks on Ukraine’s critical infrastructure
09 Nov 2023New Mandiant intelligence reveals how the APT known as Sandworm has been evolving its playbook, twisting legitimate executables known as LoLBins into malicious tools as it seeks to disrupt daily life in Ukraine Read More
Customer segmentation analytics evolve with GenAI, ML
11 Apr 2024GenAI, machine learning and advanced analytics techniques automate time-consuming aspects of customer segmentation, freeing up analysts to find insights and create value. Read More
Mandiant: Attacker dwell time down, ransomware up in 2023
23 Apr 2024Mandiant's 'M-Trends' 2024 report offered positive signs for global cybersecurity but warned that threat actors are shifting to zero-day exploitation and evasion techniques. Read More
Dropbox Sign user information accessed in data breach
02 May 2024Account data belonging to Dropbox Sign users was accessed by an unknown threat actor after they hacked into the organisation’s backend infrastructure Read More
What is a digital transformation strategy? Everything you need to know
06 Nov 2023A strong DX strategy details an organization's current state, its plans for the future and the actions to achieve those goals. Discover the key elements that should be included. Read More